top of page
Minimalist compass rose with an amber glow coming from the middle. Text reads "Guided Journey Studio: Psychoeducational tools for healers. By a healer."

Refund Policy

Digital Products

All products sold through Guided Journey Studio are digital downloads. There is no physical item to return, and for that reason, all sales are final once a purchase is completed and files are delivered.

​

We understand that occasionally something goes wrong on the technical side, or a purchase was made in error. If you contact us within 48 hours of your purchase and one of the following applies, we're happy to help:

  • You received the wrong file, or a file that won't open or download correctly

  • You experienced a technical error during checkout that resulted in a duplicate charge

  • You purchased the wrong product or version by mistake

 

To request a resolution, email lindsey@guidedjourneystudio.com with your order confirmation and a brief description of the issue. We'll respond within a reasonable timeframe and work with you directly to resolve it, whether that means resending a file, correcting an error, or issuing a refund where appropriate.

What This Policy Does Not Cover

Refunds are not available for a change of mind after purchase. Because our products are delivered digitally and instantly, we're not able to offer refunds simply because a product wasn't what you expected once you've had access to it.

​

If you're unsure whether a product is right for you before buying, we genuinely welcome your questions. Email us at lindsey@guidedjourneystudio.com and we'll help you figure out if it's a good fit.

Time Limit

Refund requests submitted more than 48 hours after purchase will not be approved, except in cases of a verified technical error on our end.

The Boundary Compass

Because The Boundary Compass provides lifetime access upon purchase, requests related to access issues (such as a broken or inactive link) should also be submitted within 48 hours of purchase to lindsey@guidedjourneystudio.com. Refunds are not available once meaningful use of the tool has occurred, given the nature of ongoing digital access.

Professional Licensing Purchases

Products purchased under a professional licensing agreement are subject to the terms outlined in that specific agreement, which may include different return and refund terms than those listed above.

Questions

If you have any questions about this policy, reach out anytime at lindsey@guidedjourneystudio.com. 

bottom of page